Shipping policy

Processing time

Pieces we have in stock in Italy are prepared and shipped within 1–3 business days.

Made-to-order pieces

Many of our pieces are handmade by artisans in Tunisia and are not always in stock. If you order a piece that is not currently available in Italy, we will email you within 1 business day with the estimated shipping date. If that date doesn't work for you, you can cancel and get a full refund straight away.

Buying a gift for a specific date? Write to us before ordering and we'll tell you honestly what can arrive in time.

Where we ship and how much it costs

We currently ship within Italy only.

Standard shipping: €7.00

Delivery usually takes 3–5 business days after your order ships.

Tracking

As soon as your order ships, you'll receive an email with the tracking link.

Prices, taxes and customs

All prices include VAT (IVA). Orders ship within Italy, so there are no customs duties or extra charges on delivery.

Damaged in transit

If your parcel arrives damaged, please take a few photos and write to us at terradulivo.shop@gmail.com with your order number. We'll make it right.

Questions

For any question about shipping or your order, write to us at terradulivo.shop@gmail.com.